This website and the Make Your Own Cymbal experience are operated by Dave Collingwood, trading as Collingwood Cymbals / Make Your Own Cymbal.
For data protection purposes, I am the data controller for the personal information described in this Privacy Policy.
Business address:
Unit 16 Douglas Road Industrial Park
Bristol
BS15 8PD
United Kingdom
Email: dave@collingwoodcymbals.com
Depending on how you use the website and the service, I may collect information including:
Your name and email address.
Billing information and details connected with your order.
Information needed to arrange your cymbal-making session.
Information you provide if you contact me by email or telephone.
A recipient's name or personalised voucher message if you ask me to create a personalised gift voucher.
If you purchase a chosen-value gift card through Gift Up, information may also include the recipient’s name, email address, delivery details and any message you choose to include.
Technical information that may be processed automatically where necessary to operate, secure and deliver the website, such as your IP address, browser or device information.
I only collect and use personal information that is reasonably necessary to operate the website, process purchases and provide the experience.
I use personal information to:
Process purchases and payments.
Provide your PDF voucher and fulfil your order.
Communicate with you about your purchase.
Arrange, administer and, where necessary, reschedule your cymbal-making session.
Create a personalised voucher where you request one.
Respond to questions or requests you send by email or telephone.
Maintain appropriate business, accounting and transaction records.
Operate and secure the website and ecommerce system.
Issue, deliver and administer chosen-value gift cards purchased through Gift Up.
I do not add customers to a marketing mailing list simply because they have made a purchase.
Where personal information is necessary to process your purchase, provide your voucher, arrange your session or otherwise supply the experience, I use it because it is necessary to perform the contract between us.
Where I am required to retain information for tax, accounting or other legal purposes, I use and retain it because I am subject to a legal obligation.
I may rely on legitimate interests for reasonable business administration, website and transaction security, preventing fraud and responding to communications, where those interests are not overridden by your rights and interests.
Payments made through this website are processed using third-party payment providers.
Card and supported digital-wallet payments may be processed by Stripe.
If you choose PayPal, your payment is processed by PayPal.
These providers process personal and payment information under their own privacy policies and security procedures.
I do not normally receive or store your full payment-card number.
This website and its ecommerce functions are provided using Webflow.
Webflow and its service providers may process information necessary to host and deliver the website, maintain security, operate the shopping cart and checkout, and process information connected with your order.
This website does not use analytics cookies, advertising cookies or behavioural tracking technologies for marketing purposes.
The website may use cookies or similar technologies that are strictly necessary for functions requested by the visitor, such as maintaining the shopping cart, completing checkout, processing payments, maintaining security or providing other essential website functionality.
These technologies are used only where necessary for the website and ecommerce service to operate.
I do not sell your personal information.
Personal information may be shared where necessary with organisations that help provide the website, process payments or fulfil your purchase. These may include:
Webflow, for website hosting and ecommerce functionality.
Stripe, for card and supported digital-wallet payment processing.
PayPal, when you choose PayPal as your payment method.
Gift Up!, when you choose to purchase a chosen-value gift card, to provide the gift-card checkout, issue and deliver the gift card, and administer its value and redemption.
Professional advisers, accountants, insurers, regulators or public authorities where disclosure is reasonably necessary or required by law.
Only information reasonably required for the relevant purpose is shared.
Some of the technology and payment providers used to operate this website may process personal information outside the United Kingdom.
Where this happens, personal information must be protected using safeguards recognised under applicable UK data protection law.
You can contact me if you would like further information about how your personal information is protected when it is processed internationally.
I keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order, payment and accounting records may be retained for the period required by tax, accounting and other legal obligations.
Booking information and customer correspondence may be retained for as long as reasonably necessary to administer the experience, answer queries and establish or defend legal claims.
Information that is no longer required will be deleted or anonymised where appropriate.
Depending on the circumstances, you may have rights including the right to:
Access personal information held about you.
Ask for inaccurate personal information to be corrected.
Ask for your personal information to be deleted in certain circumstances.
Ask for the use of your personal information to be restricted in certain circumstances.
Object to certain uses of your personal information.
Receive certain personal information in a portable format.
Not every right applies in every circumstance, and I may need to retain information where there is a legal or contractual reason to do so.
To exercise any of these rights, contact me at dave@collingwoodcymbals.com.
Where I process personal information on the basis of legitimate interests, you may have the right to object to that processing.
If you wish to object, contact me at dave@collingwoodcymbals.com and explain the processing you are concerned about.
If you have a concern about how I use your personal information, please contact me first so that I can try to resolve it.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
Information Commissioner's Office
Website: ico.org.uk
I take reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, but personal information is only retained and used where reasonably necessary for the purposes described in this policy.
I do not use your personal information to make solely automated decisions that have legal or similarly significant effects on you.
I may update this Privacy Policy if the website, services, technology or legal requirements change.
The latest version will be published on this page and the date at the top of the page will be updated.
For questions about this Privacy Policy or the personal information I hold about you, contact:
Dave Collingwood
Collingwood Cymbals / Make Your Own Cymbal
Unit 16 Douglas Road Industrial Park
Bristol
BS15 8PD
United Kingdom
Email: dave@collingwoodcymbals.com